Automatic renewals known as repeat billing is the problem, sometimes you can cancel online sometimes you can't and you have to telephone dating direct. But the site is deliberately confusing the customer by not prominently displaying correct cancellation info.
If you phone them they'll tell you that they don't do online cancellations, but try finding the phone number. Dating Direct is also known to be a haven for fake profiles and scammers. Their customer service is also reported to be highly unprofessional too.
Filed under: D - Site reviews listed under D